Question 1

What is bacteriostatic water?

Accepted Answer

Bacteriostatic water is sterile water for injection USP combined with 0.9% benzyl alcohol as a bacteriostatic preservative. The preservative inhibits microbial growth in the vial once it has been punctured, making a multi-dose vial usable for up to 28 days in research reconstitution workflows — unlike unpreserved sterile water, which must be discarded immediately after the stopper is pierced.

Question 2

What is your bacteriostatic water used for?

Accepted Answer

ReconPartner bacteriostatic water is sold strictly for laboratory research reconstitution of lyophilized peptide standards and other research compounds. It is not intended for human or veterinary use, is not approved by the FDA for therapeutic or diagnostic purposes, and must not be administered to any living organism.

Question 3

What pack sizes do you offer?

Accepted Answer

10mL multi-dose vials in 1-bottle, 3-pack, 5-pack, 25-pack, 50-case, and 100-bulk quantities. Pack sizes ladder from $19.95/bottle down to $13.00/vial on the 100-bulk case — 35% off single-bottle pricing.

Question 4

Do you sell peptides?

Accepted Answer

No. ReconPartner specializes exclusively in bacteriostatic water and reconstitution accessories. We do not manufacture or sell any research peptides.

Question 5

Do I need an account to place an order?

Accepted Answer

Yes, you need to create a free account to browse our catalog and place orders. This helps us maintain compliance and attribute orders to affiliates where applicable.

Question 6

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. ACH orders receive a 5% discount at checkout.

Question 7

Is there a minimum order amount?

Accepted Answer

No minimum order is required. However, orders over $150 qualify for free US shipping.

Question 8

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, orders enter our fulfillment queue and cannot be changed. Contact support immediately if you need to make changes.

Question 9

How long does shipping take?

Accepted Answer

Orders placed before 2PM EST Monday through Friday ship the same business day. Standard shipping typically arrives within 2–5 business days. Expedited options are available at checkout.

Question 10

Do you offer free shipping?

Accepted Answer

Yes. All US orders over $150 qualify for free standard shipping. Orders under $150 incur a flat shipping fee calculated at checkout.

Question 11

Do you ship internationally?

Accepted Answer

Currently, we ship within the United States only. International shipping is being evaluated.

Question 12

Does bacteriostatic water need cold-chain shipping?

Accepted Answer

No. Bacteriostatic water is stable at 15–30°C (59–86°F) and ships at ambient temperature. Keep vials out of direct sunlight and do not freeze.

Question 13

How is your bacteriostatic water tested?

Accepted Answer

Every lot is tested against USP <71> (Sterility Tests) and USP <85> (Bacterial Endotoxins Test) before release. Fill volume is verified to within ±3% of labeled volume. A Certificate of Analysis is issued per lot.

Question 14

Where can I find Certificates of Analysis?

Accepted Answer

CoAs are available on each product page and on our dedicated CoA page. Every CoA is batch-linked and includes sterility, endotoxin, fill-volume, and lot-number data.

Question 15

Where is your bacteriostatic water manufactured?

Accepted Answer

In an FDA-registered, cGMP-compliant facility in the United States. All filtration, filling, and terminal testing take place domestically.

Question 16

How should bacteriostatic water be stored?

Accepted Answer

Store at 15–30°C (59–86°F). Keep out of direct sunlight and do not freeze. Once the stopper has been punctured, the vial is considered a multi-dose vial and should be used within 28 days with proper aseptic technique.

Question 17

How should a multi-dose vial be accessed?

Accepted Answer

Follow standard aseptic laboratory technique for multi-dose vials: wipe the septum with an alcohol pad before each access, invert the vial and draw the desired volume with a sterile single-use device per your own lab SOP, and label the vial with the first-puncture date. ReconPartner does not sell syringes, needles, or any device intended for the drawing step — researchers source those through their own lab-supply channels.

Question 18

Can I freeze bacteriostatic water?

Accepted Answer

No. Freezing can crack the glass and compromise sterility. Keep vials between 15°C and 30°C.

Question 19

What is your return policy?

Accepted Answer

Due to the nature of sterile products, we cannot accept returns on opened or punctured vials. Unopened products in original packaging may be returned within 14 days of delivery for a full refund.

Question 20

What if I receive a damaged product?

Accepted Answer

If your order arrives damaged, contact our support team within 48 hours of delivery with photos of the damage. We will replace the product or issue a full refund at no additional cost.

Question 21

How much does your affiliate program pay?

Accepted Answer

25% commission on net sales, with lifetime attribution — meaning once a customer signs up through your link, you earn on every future order they place, forever. No cookie windows, no expiration.

Question 22

How do I sign up?

Accepted Answer

Create an account, visit the Affiliate page, and click Become an Affiliate. Approval is instant — you get a custom code and referral link immediately.

Question 23

When and how do I get paid?

Accepted Answer

Payouts process on request once your balance reaches $25. Choose USDT/USDC to a crypto wallet or ACH to a US bank account.

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